SHIPPING & RETURNS
RETURNS & EXCHANGE POLICY
MOS Extensions commits to providing you quality virgin hair products and a great customer service experience. Although sales are final due to hygiene and COVID-19, we will consider exchanges for hair bundles. All lace sales are FINAL! Items eligible for exchange must be in their original condition and packaging to be accepted.
To process an exchange, you must contact us at orders@ within (5) days of receipt of your order (determined by your shipment tracking). You will be responsible for return shipping and a small restocking fee (on a case by case basis).
All orders are packaged and shipped from the USA.
Items will be shipped after processing time
Processing time for orders is 5-8 business days.
Domestic Shipping (US ): 10-12 business days after processing.
International Shipping: 12 - 18 business days after processing.
For International purchases, MOS Extensions is not responsible for any custom or duty fees outside of the United States.